Terms and Conditions
Terms & Conditions
Please take a moment to read and understand our terms and conditions. Confirming a safari with Kyooma Gorilla Safaris means you have read and agreed to the information below.
1. Booking and Confirmation
To confirm a reservation, a deposit of 30% of the total tour cost per person is required together with full payment for gorilla or chimpanzee tracking permits.
- Remaining balance is due 6 weeks before departure.
- Bookings made within 60 days require full payment.
- Failure to pay may result in automatic cancellation.
- Passport name, nationality and passport number are required.
2. Prices
Our safari prices include:
- Accommodation
- Meals as specified
- Park entrance fees
- Airport transfers
- Ground transportation
- English speaking guide
- Bottled water in vehicle
Prices do NOT include:
- International flights
- Visa and passport fees
- Travel insurance
- Laundry & personal expenses
- Tips & gratuities
Prices may change due to exchange rate fluctuations or increased tour costs.
3. Changes to Your Booking
- Changes must be requested in writing.
- Changes within 42 days may attract cancellation fees.
- An administrative fee of $70 may apply.
- We may adjust itineraries due to weather, park closures or safety issues.
4. Cancellation & Refunds
| Cancellation Time | Charge |
|---|---|
| 60+ Days | 15% |
| 31 – 59 Days | 50% |
| 15 – 30 Days | 75% |
| 0 – 14 Days | 100% |
Gorilla and chimpanzee permits are non-refundable except in verified illness cases.
5. Tour Execution
- Wildlife sightings cannot be guaranteed.
- Please follow ranger and guide instructions.
- Activities like gorilla trekking may take longer than expected.
- No refunds for missed activities due to delays.
6. Liability
- We are not responsible for lost baggage or personal belongings.
- Travelers must ensure they have valid travel documents.
- Travel insurance is strongly recommended.
- We are not liable for events beyond our control (force majeure).
7. Photography
Kyooma Gorilla Safaris may use images or videos taken during tours for promotional purposes unless clients request otherwise.
8. Client Acknowledgement
Payment of a deposit confirms that the traveler has read and accepted these Terms & Conditions including cancellation policies and limitations of liability.
9. Signature & Confirmation
By signing our booking form you acknowledge that you have read and agreed to these Terms & Conditions.
Kyooma Gorilla Safaris (U) Ltd
For a Real African Nature Experience
